ZamoraxPay

Refund Policy

Last updated: 28 September 2026

We want you to always know where your money is. This policy explains when and how refunds work on ZamoraxPay, which is owned and operated by Zamorax Enterprises Limited (RC9678731). We have kept it simple and honest, so you know what to expect before you spend.

1. Automatic Refunds for Failed Purchases

If a purchase (airtime, data, cable, electricity or exam PIN) fails after every available service provider has been tried, the amount charged is returned to your ZamoraxPay wallet automatically. You do not need to send a request or wait for us to approve it. The refund normally appears in your wallet and transaction history straight away.

2. Wallet Funding

Once a wallet funding payment has been credited, the money becomes part of your spendable wallet balance and is generally not refundable to your original payment method.

If you were charged but your wallet was not credited, or you believe you were charged in error, contact us with your payment reference and the time of payment. We will investigate with our payment processor and update you on the outcome.

3. Reseller Upgrade Fees

The one-time reseller upgrade fee is not refundable once your account has been upgraded to the reseller tier.

4. Purchases Delivered to the Wrong Number

Once airtime, data, an electricity token or a PIN has been delivered successfully to the details you entered, we cannot reverse it. Please check the recipient number, meter number or smartcard number carefully before you confirm any purchase.

5. Disputed Transactions

If a purchase shows as successful but you did not receive value (for example, data did not arrive), contact us with your transaction reference. We will check with the relevant service provider and keep you updated until the matter is resolved.

6. How Long Refunds Take

  • Failed purchases: refunded to your wallet automatically, usually straight away.
  • Payment issues: we aim to respond within 24 hours on working days. Some cases need confirmation from banks or providers and may take longer, and we will keep you informed.

7. How to Ask for Help With a Refund

Please include your transaction reference, the phone, meter or smartcard number involved, and the date of the purchase. You can also visit our Contact page.

Zamorax Enterprises Limited (RC9678731)
Apete, Ibadan, Oyo State, Nigeria