ZamoraxPay

Contact Us

If something is not working, a transaction looks wrong, or you simply have a question, we would like to hear from you. Real people read every message, and we would rather help you early than have you stuck and frustrated.

Owner and Operator

ZamoraxPay is owned and operated by Zamorax Enterprises Limited, a company registered in Nigeria with RC number RC9678731.

Reach Our Support Team

We usually reply to emails within 24 hours on working days. If your problem is urgent, such as a payment that left your account but did not reach your wallet, calling or messaging on WhatsApp is the fastest way to get help.

Our Office Address

Zamorax Enterprises Limited (RC9678731)
Apete, Ibadan
Oyo State, Nigeria

Please contact us by phone or email before visiting so we can make sure someone is available to attend to you.

Before You Contact Us About a Transaction

A few details help us solve your issue much faster. Where you can, please have the following ready:

  1. The email address or phone number on your ZamoraxPay account.
  2. The transaction reference from your history page.
  3. The phone number, meter number or smartcard number involved.
  4. The date and approximate time of the purchase.
  5. A short description of what went wrong, and a screenshot if you have one.

Check Your Wallet First

If a purchase failed, take a quick look at your wallet before you write to us. Failed purchases are refunded to your wallet automatically, so your money may already be back and waiting. Our Refund Policy explains exactly how this works and what to do if it has not happened.

Common Reasons to Get in Touch

  • A wallet funding payment that was debited but not credited.
  • Data or airtime that shows as successful but has not arrived.
  • An electricity token or exam PIN that is missing or not working.
  • Help with your account, password or transaction PIN.
  • Questions about rewards, cashback, referrals or vouchers.
  • Feedback or suggestions on how we can improve.

Business and Partnership Enquiries

If you would like to work with us, become a reseller, or discuss a business idea, email [email protected] with a short description of what you have in mind. Please put the word "Business" in the subject line so it reaches the right person quickly.

Report a Problem or Suspected Fraud

If you think someone has accessed your account without permission, or you notice a transaction you did not make, contact us straight away by phone or email. Tell us as much as you can, including the time you noticed it, so we can help secure your account as quickly as possible. For your own safety, never share your password or transaction PIN with anyone, including people who say they work for ZamoraxPay.